From October 7-11, 2024, organisations across the globe will celebrate Customer Service Week, a time to recognise the critical role that customer experience plays in building lasting relationships ...

Blow away the competition by using customer service and customer experience to make your company stand out, and to build true customer engagement and loyalty — while inspiring your employees as well.

DO YOU need a little extra support to cope with the cost of living crisis? You’re not alone. As more of us turn to firms for help, companies are rushing to hire ...

Cofounder and CEO of PissedConsumer, a review platform that helps consumers be heard and brands improve their customer service processes. Getting customer service right is something that I've always ...