Virgin Media O2 chief executive Lutz Schüler has admitted the company has more work to do in some areas of customer service. While Virgin Media O2 and EE attract the greatest number of complants for ...

O2 has received a surge in complaints after announcing last year that its new £2.50 monthly price rise for 2026 would apply to existing customers as well as new sign-ups. The mobile provider had the ...

As part of its ongoing customer service transformation, Virgin Media O2 has created and launched its own AI tool, Lumi AI, that helps agents by analysing conversations in real-time and providing ...